Refunds & Returns
Shepherd’s Wear strive to maintain excellent customer service and satisfaction, including a guarantee of every product as it’s described on our Web sites. You’re eligible for a refund within 30 days if you’re dissatisfied with your purchase due to an error of Shepherd’s Wear part or if the product doesn’t arrive.
Issue:Incorrect product/Not As Described/Damaged
You’re eligible for a full refund of the purchase price, including original shipping costs, if your return is the result of an error on the Shepherd’s Wear part. If you receive the incorrect item or if it arrives damaged, you’ll also be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly to the Shepherd’s Wear within 30 days of the estimated delivery date and in the same condition you received it in.
Items Did Not Arrive
You’re eligible for a full refund of the purchase price, including shipping costs, if your item hasn’t arrived 8 days past the estimated delivery date, up until 30 days past. (For example, when the estimated delivery date is November 1st, the return can be initiated between November 8th and December 1st.) If Shepherds Wear provides tracking information indicating the Item has arrived, the return is void.,
How to Initiate a Return:
Return shipping is calculated as equal to original shipping costs. Your refund will be processed to your credit card once the Shepherd’s Wear receives the item back
Items on our store are label by color and sizes. Online purchase are not returnable due to size discrepancies.